We recommend placing your order as early as possible to ensure availability, especially during peak seasons. Typically, anywhere from six to three months prior to your event is an ideal time to place your order to ensure the products you want are available.

Yes, we do require a 50% non-refundable deposit in order to reserve items for your specific date. The remaining 50% is due two weeks prior to the event.

Yes, you can make changes to your order up to 30 days prior to your event. Please contact us as soon as possible to discuss any modifications.

Yes, we offer a variety of themed and custom rental options to match your event's unique style and vision. Our team is happy to work with you to create the perfect look for your special occasion.

We understand that accidents happen. In the event that an item is damaged or lost, we will charge a replacement fee based on the item's value. We encourage you to review our rental agreement for more details.

Additional fees may apply for delivery, setup, and late returns. We strive to be transparent about all costs, and we will provide a detailed quote that includes any potential additional charges. The order minimum for delivery is $3,000 and delivery outside of a 30 mile radius is $1.50 per mile. Standard shipping rates apply for any items being shipped.

Please email us at info@jonescolerentalcollective.com and we will answer your questions in a timely manner.